Privacy Policy

Last updated: 7/25/2025

Our Commitment to Privacy

At BlackBox, we believe privacy is a fundamental right. This Privacy Policy explains how we collect, use, and protect your information when you use our SMS-based AI agent services.

Information We Collect

Message Content

We process the text messages you send to our AI agents to provide you with relevant responses. These messages are processed in real-time and are not permanently stored on our servers.

Phone Numbers

We collect your phone number to enable SMS communication with our AI agents. This information is used solely for service delivery and is not shared with third parties.

Usage Analytics

We collect anonymized usage statistics to improve our services, such as response times and popular agent interactions. This data cannot be traced back to individual users.

How We Use Your Information

  • To provide AI agent responses to your text messages
  • To improve the quality and accuracy of our AI responses
  • To prevent abuse and ensure service reliability
  • To comply with legal obligations when required

Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for all SMS communications
  • Secure data centers with 24/7 monitoring
  • Regular security audits and vulnerability assessments
  • Limited access to data on a need-to-know basis

Your Rights

You have the following rights regarding your personal information:

  • Access: Request information about what data we have about you
  • Deletion: Request deletion of your personal information
  • Opt-out: Stop using our services at any time by not texting our agents
  • Correction: Request correction of inaccurate information

Third-Party Services

We use trusted third-party services to operate BlackBox, including SMS gateway providers and cloud infrastructure. These partners are contractually bound to protect your information and use it only for providing services to BlackBox.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@blackboxsms.com

Address: BlackBox LLC, Privacy Department